Oh the humanity!

DLC counts the primary game's play hours, not usage since the DLC was bought. Certain in-game items once redeemed/used also can't be refunded.

Oprindeligt skrevet af GDilbert:

i got a skin recently for For Honor and accidentally linked it to the wrong ubisoft account and now when i asked for a refund to repurchase it and link it to the right account. They took my total hours for the game and say my playtime exceeded the limit even tho since buying the skin i literally have not been able to ♥♥♥♥♥♥♥ launch For Honor and there's apparently no actual way to get in contact with someone to get this resolved i just keep getting sent to refund request screen and it don't matter what the ♥♥♥♥ i type in the comments they just automatically decline it.

Linking to other game services such as ubisoft is not something steam can do anything about as linking is done on their end and not steams.

You need to either use the ubisoft account you linked steam to or get ubisoft to unlink your steam account and relink it to the other steam account but this was something you did on your end and they do not have to issue a refund because of incorrect linking on your end if you have exceeded the time limit or it's a consumable as most skins are like that.

You can try doing a manual ticket to bypass a automated response but if they are closing the tickets with no response then your account is compromised as they will always respond even if it's just a automated response.

They're supporting ♥♥♥♥ ass now?

I tried contacting ubisoft and they did unlink everything on their end. The account the skin is linked to only had access to For Honor thru ubi+. Ever since I bought the skin i literally have not been able to launch the game i just keep getting an error. The playtime makes no sense to me since i haven't played for honor since buying the skin and i tried requesting a manual review for the refund but nothing happened.

edit:just saw the others, removing this part

it sucks when we f up

and it is great when it can be rectified

but sometimes we have to live with it

Oprindeligt skrevet af 13119205187913161:

edit:just saw the others, removing this part

it sucks when we f up

and it is great when it can be rectified

but sometimes we have to live with it

Yea, its called learning from your mistakes and not doing it again. At one time or another, all of us made mistakes like that when playing games. The difference is we do not do it again. I lost for example some pegasus wings for one game i used to play, and lost them on my account because i was also playing same game on nintendo switch. I accidently linked it to my nintendo switch one, and i did not want to do that. So you live and move on, and learn your lesson.