Contact Steam Support

You could try this:

https://psteamhelp.yuanyoumao.com/en/wizard/HelpWithGame
Enter name of the game in search bar,
Click on game,
Click on "it's not in my library",
"Restore removed package".

Support > search game > click game in results > find help topics > follow prompts for game not in library

This is what it says when I clicked the link and put the game name in.

The only option was to send a message to Steam which I just did.

"Farm Sim 25 has been in my library for near a year now and now it is suddenly gone after I had to install win 11.

You have not added this product to your Steam account, howie1146".

If you've previously purchased this product on Steam, check the purchase confirmation email from Steam to verify the account it was purchased with.

That happened to me with a much smaller game. "Commando Strike Force". Just totally disappeared. Not even a trace of it.

Steam wanted me to provide the receipt, but i bought that like 10 years ago.

It's still on my old computer though.

Are you sure your logged into the right account?

I was given the key back in November of 24 by the developer. I wrote the review, it was posted on the site and I continued to play the game. Now after installing win 11 that is the only game that is no longer in my Steam library and I have no record of the key because all those old emails are gone. This is a volunteer game reviewing gig and is unpaid. We just get a free game as payment and that is understood by the developer. I guess I'll just have to find something else to do...

I only have the one account.

引用自 howiee：

I was given the key back in November of 24 by the developer. I wrote the review, it was posted on the site and I continued to play the game. Now after installing win 11 that is the only game that is no longer in my Steam library and I have no record of the key because all those old emails are gone. This is a volunteer game reviewing gig and is unpaid. We just get a free game as payment and that is understood by the developer. I guess I'll just have to find something else to do...

Same with me. The upgrade for me went great. I didn't even notice my game missing, until i did notice it.

It's just a literal mystery how it happened. And the only game it happened. I know they no longer sell it in the store anymore, and so maybe i just lost it.

The thing is, there is not a trace. Not on past purchases. Not on licenses, nothing. Just weird is all.

Even on my old computer where its there, i can;t find any trace of the purchase or anything. And Steam the only place i buy PC games.

I like it better on PS 2 anyway so no big deal. I guess it just bugged me what could have happened is all.

I assume you got no satisfaction from Steam when you contacted them other than them asking for a receipt? I inquired today about this to Steam and will see what they say if anything. I don't expect them to say or do much of anything to remedy this because they don't care, just like most all big companies.

Sure, my game was a free-be for writing a review of the game but it's the principle of the matter for me. Why should I (and you too) be required to prove anything. The truth of the matter is that we both either paid for the game and in my case I honestly received the game code from the developer in an email. Unfortunately I no longer have that email. We both did the right thing so why should we have to prove anything?

The fact is that the game was in our library and now suddenly it isn't there anymore and why that is I would very much like to know the reason. I and we have that right because all computer systems, especially those controlling a business such as this one keep a record and log of every single transaction and thing that happens on their web site and they should be able to produce evidence concerning all transactions that have occurred.

I'm not expecting anything, Steam should cover the loss. IT HAPPENED ON THEIR WEB SITE, NOT MINE AND IT IS THEIR RESPONSIBILITY TO EXPLAIN WHY IT HAPPENED and then make restitution.

My questions are. Did the game developer pull the game and for what reason. Was it a one time install or what. None of the other near 100 games I have in there have come up missing, only this one.

Was it caused by installing windows 11? But how could that possibly happen because win 11 doesn't have access to my Steam account, only STEAM has access to that along with myself, and I only started sounding off because I couldn't reinstall the game to my new OS.

At first I thought that maybe the developer took the game back but now I'm convinced that Steam runs a shoddy and inept operation where games suddenly dissappear out of customers accounts which they have no answers for as to why... Nuff said.

引用自 howiee：

I assume you got no satisfaction from Steam when you contacted them other than them asking for a receipt? I inquired today about this to Steam and will see what they say if anything. I don't expect them to say or do much of anything to remedy this because they don't care, just like most all big companies.

Sure, my game was a free-be for writing a review of the game but it's the principle of the matter for me. Why should I (and you too) be required to prove anything. The truth of the matter is that we both either paid for the game and in my case I honestly received the game code from the developer in an email. Unfortunately I no longer have that email. We both did the right thing so why should we have to prove anything?

The fact is that the game was in our library and now suddenly it isn't there anymore and why that is I would very much like to know the reason. I and we have that right because all computer systems, especially those controlling a business such as this one keep a record and log of every single transaction and thing that happens on their web site and they should be able to produce evidence concerning all transactions that have occurred.

I'm not expecting anything, Steam should cover the loss. IT HAPPENED ON THEIR WEB SITE, NOT MINE AND IT IS THEIR RESPONSIBILITY TO EXPLAIN WHY IT HAPPENED and then make restitution.

My questions are. Did the game developer pull the game and for what reason. Was it a one time install or what. None of the other near 100 games I have in there have come up missing, only this one.

Was it caused by installing windows 11? But how could that possibly happen because win 11 doesn't have access to my Steam account, only STEAM has access to that along with myself, and I only started sounding off because I couldn't reinstall the game to my new OS.

At first I thought that maybe the developer took the game back but now I'm convinced that Steam runs a shoddy and inept operation where games suddenly dissappear out of customers accounts which they have no answers for as to why... Nuff said.

If support does not see the game on your account then you simply do not have it. There would be zero reason to really convince any of us on the user forum as that will not restore the game.

Check with the publisher or PR company that provided you the key. While the majority of publishers provide permanent keys, in rare cases, only a temporary one is provided. When I was still reviewing games, I encountered a couple of titles that were only being made available temporarily.

does the Review still exist on steam?

If not.... you sure you got a steam key back in the day, and not one for their own launcher?