i don't know what to say, what exactly is steam staff saying that you can't refund and i doubt that stupid 2 hours play time matters for such an issue , post the messages if you can.

The only response Steam have given is that they won't offer a refund as I've had the game more than 14 days.

The only choices I have through steam is to request a refund (which they won't and there's no recourse to dispute that ) or to contact game support which they offer a link to ubisoft

You can try a manual ticket. Find the purchase, choose the "I have a question about this purchase" option and explain politely. Keep in mind that they can still say "no" as you are outside the refund policy.

That said, you are contradicting yourself. First you say you played the game after first install, then you say it never was playable...

Read whole post I'm gonna give some pieces of info.

When buying EA / Ubisoft games, you're required to have an account with EA / Ubisoft, then you need to install their client by visiting the website for EA / Ubisoft, once installed login to your account, if you had never made an EA / Ubisoft account you go make one then you can login, finally download your game from Steam, then launch the game it will asked if you want to tie your game to your EA / Ubisoft account, then you be able to launch the game.

Now DO NOTE if you plan to be offline, or have unstable internet, just ENABLE remember me on the EA / Ubisoft client, as this way you won't lose your login access, and it should be able to allow you to launch your game while offline.

Now if you're having problems connecting to Ubisoft server for some reason, please ensure you're not blocking them such as custom fire wall, your anti virus not hooking into client and not messing with permission and files for the client & connection, or using VPN/proxy service that blocking them, unless they're being blocked by Ubisoft then that be reason why couldn't connect to ubisoft server.


Steam can't help with Ubisoft issue related if it not on Steam ends, as they have no control over their software, or servers.

Lastly for refunds on Steam, and like many other places they have a refund policy, for Steam it's no more than 2Hrs of gameplay, and purchase date not older than 14 days for no question ask refunds, but if you're outside of the refund policy, you have to MANUALLY do a ticket for it, to do this visit purchase history, select the game wish to refund, CHOOSE "I have question about this purchase" then explain why you want a refund then wait for support to reply, it up to them to approve, or deny refund when outside the refund policy.

Not contradicting myself. I was able to play it an first installing it, played for about 30 minutes. The problem came when I tried to log in the following day

引用自 moose mcgraw：

Not contradicting myself. I was able to play it an first installing it, played for about 30 minutes. The problem came when I tried to log in the following day

Playing it for 30 minutes means that your claim "the game has never been playable" is incorrect.

Just do the manual ticket, that's your only shot at getting a refund.

Worst customer support Ive ever dealt with. To recover a ubisoft account in which the activating email no longer exists, I was required to click the link they sent to the email that no longer exists. Thats the only way to validate ownership I was told. Even though i provided steam recept, with my name on payment card, steam id which is linked to Ubisoft account, cd keys to all the games in the account and finally after no help what so ever, a steam refund request. Absolutly terrible customer service. Apologies to the development department, youre great , but your customer service is turning customers away.

This thread was quite old before the recent post, so we're locking it to prevent confusion.