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Jöy 2019 年 6 月 30 日 上午 3:56
My points disappeared
Yesterday it was like 23k/34k and i couldn't recieve any points from my achievements, i had also 5k tokens and another 17k i spent. But today it's 34k/34k and i still have only 5k tokens. What's wrong?
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正在显示第 1 - 15 条，共 15 条留言
Frostbit 2019 年 6 月 30 日 上午 3:57 
Hey buddy, I got the same problem I also had 9,028 / 13,307 yesterday now I have 9,906 / 9,906
#1
Jöy 2019 年 6 月 30 日 上午 3:59 
So what sould we do? Go to support and wait like 3 days or just wait till it fix itself?
#2
Frostbit 2019 年 6 月 30 日 上午 4:17 
I already wrote a support ticket yesterday because I could only boost 100 points ..
But they havent replied till yet idk write them a support ticket and wait maybe they fix it
#3
Jöy 2019 年 6 月 30 日 上午 4:22 
引用自 Frostbit：
I already wrote a support ticket yesterday because I could only boost 100 points ..
But they havent replied till yet idk write them a support ticket and wait maybe they fix it
How did you write them? I can't even find a section there i could ask about points&tokens. This new support system sux
#4
Frostbit 2019 年 6 月 30 日 上午 4:33 
引用自 Jöy：
引用自 Frostbit：
I already wrote a support ticket yesterday because I could only boost 100 points ..
But they havent replied till yet idk write them a support ticket and wait maybe they fix it
How did you write them? I can't even find a section there i could ask about points&tokens. This new support system sux

Go on the steam website than you have there a support button click it than next on My Account
-> Data Related to Your Steam Account than scroll completly down to Contact Steam Support.
There you can write your ticket and also add screenshots.
Hope I could help you :>
#5
Jöy 2019 年 6 月 30 日 上午 4:35 
引用自 Frostbit：
引用自 Jöy：
How did you write them? I can't even find a section there i could ask about points&tokens. This new support system sux

Go on the steam website than you have there a support button click it than next on My Account
-> Data Related to Your Steam Account than scroll completly down to Contact Steam Support.
There you can write your ticket and also add screenshots.
Hope I could help you :>
Thank you very much, i'll try it
#6
Frostbit 2019 年 6 月 30 日 上午 4:36 
引用自 Jöy：
引用自 Frostbit：

Go on the steam website than you have there a support button click it than next on My Account
-> Data Related to Your Steam Account than scroll completly down to Contact Steam Support.
There you can write your ticket and also add screenshots.
Hope I could help you :>
Thank you very much, i'll try it
You are welcome
#7
FullModelAlchemist 2019 年 6 月 30 日 上午 4:41 
引用自 Frostbit：
I already wrote a support ticket yesterday because I could only boost 100 points ..
But they havent replied till yet idk write them a support ticket and wait maybe they fix it
i made a steam guard post about capacities 3 days ago and still waitiiiiiiiiiinnnnn
#8
Frostbit 2019 年 6 月 30 日 上午 4:43 
引用自 しゅら★Star：
引用自 Frostbit：
I already wrote a support ticket yesterday because I could only boost 100 points ..
But they havent replied till yet idk write them a support ticket and wait maybe they fix it
i made a steam guard post about capacities 3 days ago and still waitiiiiiiiiiinnnnn
I think we wont get any reply from them
#9
Jöy 2019 年 6 月 30 日 上午 4:50 
引用自 Frostbit：
引用自 しゅら★Star：
i made a steam guard post about capacities 3 days ago and still waitiiiiiiiiiinnnnn
I think we wont get any reply from them
Actually i got a responce from them last winter sale. They fixed the issue very fast
#10
tuna 2020 年 7 月 5 日 上午 6:27 
This has happened to me also, I had 1,200ish points but today I've logged in and I have 669 - I haven't been online in over a week so how I've 'spent' those points is beyond me..

If anyone knows why this has happened hit me up because I'm pretty confused about it.
#11
LatinG 2020 年 7 月 5 日 上午 7:43 
u refunded the games so they took the points back simple has that.
#12
tuna 2020 年 7 月 5 日 下午 2:34 
I haven't refunded a game for months. Is it something that's been delayed and only just caught up?

By the way, the saying is "simple as that".
#13
LatinG 2020 年 7 月 5 日 下午 5:06 
引用自 tuna：
I haven't refunded a game for months. Is it something that's been delayed and only just caught up?

By the way, the saying is "simple as that".
doesnt matter if it was for months they will still count it has a refund i lost i think 6k for a 4 month refund
最后由 LatinG 编辑于; 2020 年 7 月 5 日 下午 5:07
#14
tuna 2020 年 7 月 7 日 下午 3:43 
That's odd. I checked the points page and you're correct; I did receive points for a purchase I later refunded. However, the page shows around about -150 from the refund and I'm missing about 600. Feels like there's something missing.
#15
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发帖日期： 2019 年 6 月 30 日 上午 3:56
回复数： 15
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