Hello,

We're sorry to hear you're having this issue with your save data - We've moved your thread to the report a problem forum so we can offer further support.

Thank you for contacting us about the issue you are currently experiencing. We understand how frustrating it can be when things do not work as expected.

We can confirm that we have received similar reports from other players and that we have escalated this matter to our team for further investigation - we have also added your information our report.

In the meantime, please can you locate your back-up file here: %LocalAppData%/HeroesofHammerwatch2/save_backups/

Change the file name (after backing up file) to 0.hps -You should then be able to see the profile and enable it and make sure to turn on steam cloud saves moving forward.

Thank you for your patience and understanding and let us know if you have any further concerns or questions.

Regards,
Team17 Support

So I have similar problem but I switched to a new PC instead and steam cloud seems to be empty- no saves. It's actually the very first time i have problem like this with any game utilizing cloud tbh.

Hi Urshnark

Thank you for sharing your report with us we greatly appreciate it.

We have now passed it over to the team to investigate further.
Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

I have that problem too, haven't played since April, formated my PC and now I don't see any character on my saves. I want to recover them to keep playing and try the new updates

Hi Palks,

We're sorry to hear you're having this issue also.

Unfortunately, this is due to wiping your PC - it will have removed the data from your local save i.e your PC.

Did you have Steam cloud saves enabled for the title at all?

Get back to us when you can!

Regards,
Team17 Support

Yes, i had steam cloud active all the time, now my steam cloud doesn't brind any character. It's all empty

Hey Palks,

Thanks so much for getting back to us!

I’m sorry to hear that you’ve wiped the local files by formatting your PC. If there aren’t any backups in the cloud, it looks like we won’t be able to recover those lost files.

We have already sent this issue to the team for further investigation, and we really appreciate your understanding as we look into this.

Thanks for your patience, and we’re here to help if you have any other questions!

Regards,
Team17 Support

I'm sure the characters should be saved on steam cloud, I've never disabled that option on any game. It's weird that I don't have anything there

Thanks for the fast response!