Ok i tested a thing by switching some sub classes and exit the game. Steam cloud syncs but if i start the game all i have done is vanished.

Hello Mourkhaine,

Thank you for reaching out and sharing your experience. We understand how frustrating it can be to lose your game progress. If your saves are not stored on the cloud, unfortunately, they may be lost.

We recommend ensuring that cloud saves are properly set up and regularly synced in the future to prevent this issue.

We apologize for any inconvenience this has caused and appreciate your understanding.

If there's anything else we can assist you with, please let us know.

Regards,
Team17 Support

My saves has gone as well, i've been playing for 40+ hours.

Hi @xaker89,

We're sorry to hear you're having this issue with Heroes of Hammerwatch 2.

We have received similar reports from other players of this issue, so thank you for sharing your report with us we greatly appreciate it.

We have now passed this over to the team to investigate further.
Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

I found out that my regular save was not a cloud save one from the start. So i bought the game and played without noticing that the local save option was the default one and it was a carry over from the demo.

Hey Mourkhaine,

Thank you so much for getting back to us and sharing your findings!

I totally understand how frustrating it can be if those saves aren’t syncing to the cloud properly. Unfortunately, if the local saves get lost, we won’t be able to recover them.

That said, we’ve already escalated your concerns to our team, and they’re on it! We really appreciate your patience as we look into this.

Regards,
Team17 Support