IMPORTANT! Please read before reporting bugs!

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GamerBeast [开发者] 2020 年 6 月 19 日上午 4:18

IMPORTANT! Please read before reporting bugs!

In case you found a bug, please follow the steps depending on its type. However, be sure the problem is not on your end.

Before reporting, please do the following steps:

Verify game files after downloading updates to ensure no broken files.
3rd Party troubleshooting SCUM guide.

https://nkx.co/gaming/article/QzgKEC
EAC troubleshooting guide.

https://answers.ea.com/t5/Technical-Issues/Easy-Anti-Cheat-troubleshooting-steps/td-p/7437695
EAC Reccomended - Virus And Rootkit Removal

https://www.easy.ac/en-us/support/apexlegends/guides/malware/
EAC Antivirus compatibility Guide

https://www.easy.ac/en-us/support/apexlegends/guides/antivirus/

Level design bugs:

Have you found a bug related to the level design? Anything from floating vegetations, holes in the terrain, or being unable to climb ladders - please report those in the following way:
Walk up to the affected area, closer the better.
Press CTRL + C
Open notepad or create a bug thread and press CTRL + V to paste your current location.
For example:

Able to climb ladder from opposite side of the wall at bootcamp... http://prntscr.com/ne7xk9 location: {X=239319.344 Y=-42170.848 Z=25081.572|P=59.553474 Y=328.709351 R=0.000000}
Reporting level design bugs in this way saves us a lot of time, so we don't have to walk for hours around the level to find an exact location of the problem. Thanks in advance!

Reporting other bugs:

A bug needs to be reproducable multiple times in order for us to fix it. You can help us by submitting the following information:
Example of exact reproduction steps:

1) Place and fill barbed spike traps
2) Bury them
3) Restart the server
4) After the server restarted, the traps will be unburied.

A video of the bug if you have it, as well as any relevant screenshots!
If the bug relates to a location, please copy and paste the location (as shown in the "Level design bugs" section).
Try the bug out on different official servers, and in singleplayer as well.
Please post a new thread with on the bug reports forum.