Statement on "Trojan. Gen 8" notifications by Norton :: Cossacks 3 Troubleshooting and Support

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Ferox

2017 年 2 月 10 日上午 7:28

Statement on "Trojan. Gen 8" notifications by Norton

Dear friends!

For the last few weeks a number of users that use Norton antivirus software received notifications about suspicious activity in cossacks.exe and editor.exe.

I'm glad reassure you that there is NO malicious malware hidden in the files of our game, and that your malware detection program is simply reacting to the way SteamDRM interracts with our executable file.

Once again - we are vigilant and your security is of utmost importance to us.

Below I will provide a quote with a detailed explanation of the situation.

引用自 Ferox：
We checked everything once again.

Clean (DRM-free) executable of Cossacks is not getting reported by any malware detection system from VirusTotal list, so the problem lies with SteamDRM. Link[www.virustotal.com]

If you go to an official Steam Support guide on what software may interfere with Steam, you may notice that Norton/Symantec are mentioned there. We recommend to follow the Steam guidelines and add your whole Steam folder to exceptions of your anti-virus program.

As for "Trojan Gen. 8" that's getting reported - it's an abstract definition, not a known virus. A combination of our self-compiling processes and, on a more significant part, SteamDRM's protection causes Norton to alert of some suspicious activity, though non is present, as we now know. If our game were to be truly infected, your anti-virus would detect multiple threats in other files in the folder, not solely 'cossacks.exe' or 'editor.exe'.

So you can safely ignore those warning, we are staying vigilant on our part. We would also appreciate if you'd reach out to the company providing you malware protection and inform them about this error.

Thanks again!

Have a nice day!

最后由 Ferox 编辑于; 2017 年 2 月 10 日上午 7:29

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正在显示第 1 - 15 条，共 58 条留言

Rico

2017 年 2 月 4 日上午 11:46

Executable is identified as Heuristic Virus

Since the last download, my anti-virus software (Norton) blocks the launch of the game with the following warning:
Cossacks.exe
Threat name : Trojan Gen 8
Detection of a threat based on malware heuristics
This file risk is high.

Anyone else getting this ?

obione69

2017 年 2 月 4 日下午 12:08

i also get the same warning..... WTF?

Ferox

2017 年 2 月 4 日下午 1:01

Greetings.
We're looking into this, but for now only users with Norton anti-virus are having this issue.

Crowley ツ

2017 年 2 月 4 日下午 1:39

> Norton user and yes, got the same trojan warning. .exe went straight in quarantine. Added an exception for now since I exspect developers not to implement malware or a virus of any kind.

MadKiska

2017 年 2 月 4 日下午 1:59

I'm getting the same issue too. I'm glad to know it's being looked into

[CPK] MR.X 拥有 Cossacks 3

2017 年 2 月 4 日下午 2:14

yeah getting the same message too.. trojan warning, through Norton anti virus.

Shady Ginger 拥有 Cossacks 3

2017 年 2 月 4 日下午 2:29

me too

ChouChou

2017 年 2 月 4 日下午 3:06

en panne

bonjours
mon anti virus m a bloque le fichier de lancement cossacks 3 qu il prend pour un trojean
cela fait plusde trois mois que je jouais
si quel qu un a une solution
merci par avance

ChouChou

2017 年 2 月 4 日下午 3:13

moi aussi
quele solution possible
merci

wlodar007

2017 年 2 月 4 日下午 3:16

me too :(

#10

lucamgs

2017 年 2 月 4 日下午 3:17

引用自 Rico：
Since the last download, my anti-virus software (Norton) blocks the launch of the game with the following warning:
Cossacks.exe
Threat name : Trojan Gen 8
Detection of a threat based on malware heuristics
This file risk is high.

Anyone else getting this ?

appena capitato anche a me. Norton lo ha bloccato e adesso manca l'eseguibile

#11

Ferox

2017 年 2 月 4 日下午 6:28

Guys, I have good news - everything is a OK, no need to worry. Your anti-virus is ringing a false alarm and here's a couple of reasons why:

1. Steam's DRM itself is prone to get assaulted by some malware detection programs sometimes and as Cossacks 3 uses it, we may have been hit as well.

2. Our game runs in a somewhat unique way: the game is not as attached to the engine as most of the other games, because most of the "game" itself, what you see on your screen when you launch it, comes from "Data" folder - the place where all game scripts are stored. When you launch the game, our engine starts compiling all those scripts into code, so that your CPU will know what to do with all of those game files. This process of self-generating code is somewhat similar to the way certain malware programs operate, so your anti-virus (in this case, Norton) launches a preemptive strike on our .exe file.

For those that still have doubts - here's a link to VirusTotal[www.virustotal.com]. Only 4 out of 55 anti-viruses have problems with our executable file and they all label it with different names, which proves my point above.

Cossacks 3 is almost 5 months old and we've been watching over it daily. It's our utmost priority to not only bring you the best possible gaming experience we can provide, but to do it in the most secure way as well.

Hope this will clear up the situation at least a little bit :)

最后由 Ferox 编辑于; 2017 年 2 月 5 日上午 3:57

#12