Having problems? Here's how we can help. :: 深海惊魂 Depth Support

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KingJackaL [开发者] 2014 年 10 月 28 日下午 7:36

Having problems? Here's how we can help.

First of all, our apologies if Depth isn't running or performing as you'd expect. If you have some time, you can help us get to the bottom of the issue you're experiencing by sending us some log files.

You'll find Depth log files in this location:

%MYGAMES%\Depth\DepthGame\Logs

(Your 'My Games' folder is generally inside 'My Documents')

You should see a bunch of '.log' files there, and possibly some '.dmp' files if you've experienced a crash.

Another useful file is the 'dxdiag' log file. You can generate this in Windows by going to the Start menu and typing in 'dxdiag'. A window similar to this should show up:

http://i.imgur.com/5cogy.jpg

...where clicking on 'Save All Information' will create a TXT file with information on your drivers and hardware.

You can then email these through to us at:

www.digitalconfectioners.com/support

Please include your SteamId or Steam user name in the email so that we can identify you.

Thanks for your patience while we work to improve Depth.

最后由 KingJackaL 编辑于; 2015 年 4 月 5 日下午 4:58

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正在显示第 1 - 15 条，共 243 条留言

Sparky862

2014 年 11 月 8 日上午 4:23

can this game be launched in dx11 mode cause i have seen posts bout this

Everlasting 拥有深海惊魂 Depth

2014 年 12 月 17 日上午 6:29

Ran out of virtual memory. To prevent this condition, you must free up more space on your primary hard disk.

Address = 0x758d812f (filename not found)
Address = 0x13ffbe1 (filename not found)
Address = 0x20006e (filename not found)
Address = 0x75006f (filename not found)
Address = 0x200074 (filename not found)
Address = 0x200074 (filename not found)

Everlasting 拥有深海惊魂 Depth

2014 年 12 月 17 日上午 6:30

my pc 4G memory 1TB hard disk,Y? Y cant play ?

Snake [日本あアｱＡ] [开发者] 2014 年 12 月 17 日下午 2:35

Hi, please follow the above steps and email us the information we need to help you.

DesertFox

2014 年 12 月 20 日上午 7:58

There are no files in "Logs". Well i dont have some.

Blazer Wifle 拥有深海惊魂 Depth

2014 年 12 月 20 日上午 8:04

log folder is empty i fresh bought and installed it.

Snake [日本あアｱＡ] [开发者] 2014 年 12 月 20 日上午 8:08

When this occurs what is best is to set launch options to "-log" so that the console window will appear when you launch Depth. Take a screenshot of that when the game hangs and it might provide a lot more information is to what might be happening.

DesertFox

2014 年 12 月 20 日上午 8:12

i just tried to start the .exe data. Then this error occured:

"Program can not start, cause XAPOFX1_5.dll is missing. Installing the game may help. "

so just reinstall it then? or is there any other way?

最后由 DesertFox 编辑于; 2014 年 12 月 20 日上午 8:13

Blazer Wifle 拥有深海惊魂 Depth

2014 年 12 月 20 日上午 8:19

how to open the console when the game doesnt start? will the console start anyway?

Prikkiki-Ti 拥有深海惊魂 Depth

2014 年 12 月 20 日上午 9:12

引用自 Snake：
When this occurs what is best is to set launch options to "-log" so that the console window will appear when you launch Depth. Take a screenshot of that when the game hangs and it might provide a lot more information is to what might be happening.

Thank you Snake, we tried this (I'm helping Skiinny) and it still did not produce a log file.
Re-installing the game and verifying cache - Running vc++redist and DXsetup to no avail. :(

#10

Drunk Kyrgyz 拥有深海惊魂 Depth

2014 年 12 月 20 日上午 9:12

Что делать, если в папке Logs нет ничего?

#11

KingJackaL [开发者] 2014 年 12 月 20 日下午 2:26

引用自 ОПАСНЫЙ ХЛОПЧИК：
Что делать, если в папке Logs нет ничего?

That is OK. It just means Depth didn't run at all. DXDiag will be all you can send.

#12

Усатый трейдер 拥有深海惊魂 Depth

2014 年 12 月 20 日下午 9:50

help me please.
I sent you a letter
at email support@digitalconfectioners.com

#13

DesertFox

2014 年 12 月 21 日上午 6:17

wow this game. One problem solved occurs another. Even worse than EA...

Edit @Skiiny: Try update Microsoft DirectX. At least then i got the error report files in the log file

最后由 DesertFox 编辑于; 2014 年 12 月 21 日上午 6:18

#14