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报告翻译问题


Hello, I've sent the refund ticket twice already, since in my last ticket Steam Support said that:
"We cannot grant a refund at this time. In-game item purchases are not refundable if any items in the purchase have been consumed, modified, or transferred."
Despite of that, I have to say that didn't consume, modify or transferred any of the items that I got, I haven't played a single game with them, didn't trade anything to anyone & didn't do anything with them at all, expect the fact that I previewed them in the game after I found out that I bought the same pack twice. I don't understand why do they refuse the refund? How could I do something with the items that I can't trade/use in craft/sell?
Help me please :\