Dear Players,

First off, we wanted to thank you for reporting your issues and providing us with feedback. We’re currently working to find fixes.

We've noticed that some of you have concerns when launching the game due to the installation of the Epic Online Services client. This was implemented to support optional cross-play between Steam and Epic players and to synchronize friend lists between the two stores.

However, please be aware linking your Steam and Epic accounts is not required to enjoy the game. These features are entirely optional and will not affect your gameplay experience in any way.
If you're facing any issues, feel free to reach out to our support team for assistance! Thank you again.


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MOST COMMON ISSUES

Game Crash

Potential workaround:
- Please deactivate overlay software (like Riva Tuner, Nvidia overlay, Afterbuner,...)

Game Crash on first cinematic

Potential workaround:
- Please update Windows 10 - version must be above 1507
- Verify that the game is launching on correct GPU
- Update your GPU driver

Your controller doesn't work with the game

Potential workaround:
- Deactivate Steam Input to avoid the conflict with Controllers
- Right click on game > Properties > Controller > Disable Steam Input
- Steam doesn't always support wireless controllers. Plug it with USB and then deactivate Steam Input to avoid the conflict with controllers.

infinite Loading/crash when launching Operations

Potentially caused by network issues or you getting kicked by different squads.
Potential workaround:
- Restart the game

Error Code: 14
Potential workaround:
1. Control panel > Clock and Region > Change Time Zone > Change Time Zone
Make sure you have the correct time zone on.
2. Settings > Time & Language > Date and time
Make sure to set time zone automatically.

Black and White screen in the first cutscene
Potential workaround
- Make sure that your tag doesn't include any special character (i.e < , >)

Connectivity issues on PS5
Many players seem to have connectivity issues on PS5 especially, being unable to join other players.
We are still investigating this issue.

We aim to fix all these issues in our first patches.

For all other inquiries, please reach out to our support[support.focus-entmt.com].

Thank you again for your support.