引用自 Sleepens：

If nothing worked, in last resort, you can send us an email at support@enodo.games with the exact steps to reproduce your problem and an attached dxdiag file.Please understand that we won’t provide a personalized support, but if it seems like a recurring problem impacting many players, we’ll definitely take a look at it.
How to generate a dxdiag file:
In your windows start menu type dxdiag and launch it
Click Yes if an information message appear (probably about signed drivers)
Once in the main panel, click on “Save all information..."
Save the file and attach it to your message