In case of any problems, first, try checking files integrity and see if the issue persists. If checking files integrity didn’t help, reach out to our Support Team[support.my.games] and provide as much detail as possible, including technical data from your PC.

You can contact our Support Team[support.my.games] for any game related questions, including technical issues, payment issues, bug reports, and feedback. You can also find a list of general Support Article in the FAQ section[support.my.games] of the website.

1. To create a ticket, go to the Support page[support.my.games] and login to your account if you have not already.
2. Choose the categories that best suit your issue.
3. Scroll down to the end of the page and click onto the blue link to create a ticket.
4. Fill in the form with as much detail as possible and press the ‘Send’ button.
5. When the ticket is created, you can check its status on the Support page via the ‘My inquiries’[support.my.games] page.

After you have created a ticket, please wait for our Support Team to reply before sending any new messages as this may result in an increased waiting time.

You can report a bug via our Support Team[support.my.games]. Try to add as much detail as possible.

You can share your feedback via our Support Team[support.my.games]. We’ll be happy to read over your ideas and pass them on to the development team!

You can check the list of known issues in the following thread:
Known Issues (March 4 2025).

How long does it take for Support to reply?
It depends on the complexity of your issue. Normally, it takes no more than 72 hours to receive a response.

What can I do to ensure my issue is addressed as quickly as possible?
Provide a detailed description of your issue and if relevant attach technical data from your PC. You can find the instructions here[support.my.games].

I have a question, but I can’t find the right category on the Support page, what do I do?
If you have a different issue, contact our Support Team using this link[support.my.games].

For any issues regarding MY.GAMES Launcher, feel free to contact MY.GAMES Launcher Support team[support.my.games].