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One plays on pc, other on xbox. We normally played on two occasions and couldn't join multiplayer game any more.
As mentioned here, the game uses Epic Online Services to allow for crossplatform multiplay. You should be able to check the status of EOS from https://status.epicgames.com/ How well (in realtime) it tracks the actual status I can't say. For crossplatform cases there's little you can do the alleviate this other than wait for such issues to be resolved. But on PC you can disable the use of EOS and try connecting that way. This can be achieved by doing the following:
- Make sure the game is closed
- Navigate to %appdata%/Trine5 and open options.txt on any text editor
- Add the following line to the file setOption(networkModule, "UseEOS", false)
- Save the file and try again
This will disable using EOS on PC, do note that both you and your friend(s) need to have the setting set the same way. To re-enable EOS (and thus possibility for crossplay) you can either remove that line or set the final parameter to true
Hope this helps.
- Teemu / Frozenbyte